1. About Safad Food AB

The company is based in Malmö, Sweden. The company’s postal address is Emilstorpsgatan 23.

If you wish to contact us, send an email to info@palestinedrinks.com with your inquiry and contact details, and we will get back to you shortly.

2. Orders

Once you complete your order, an order confirmation will be sent to your email address. The confirmation contains all the details about the products, price, billing, and delivery address.

If there is any error in the order confirmation, you should immediately contact us via email at info@palestinedrinks.com.

3. Delivery

Our normal delivery times are 1-2 weeks within Sweden – unless otherwise agreed. Note! Orders placed on weekends will be shipped no earlier than the following Monday.

If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at info@palestinedrinks.com.

We are not responsible for delivery difficulties caused by third parties such as suppliers, freight companies, etc.

4. Prices

All prices in the store are listed in the currency associated with the country where your account is registered.

All prices are exclusive of VAT.

We reserve the right to change prices due to changes from suppliers, printing errors in the price list, or incorrect pricing due to inaccurate information. We reserve the right to adjust prices in such cases.

5. Right of Withdrawal

Safad Food AB does not apply any right of withdrawal.

6. Complaints and Grievances

We inspect all products before they are shipped to you. If the product is damaged or incorrectly dispatched upon arrival, we undertake, in accordance with current consumer protection laws, to correct the error free of charge.

You must always contact us for approval before returning a defective item.

Complaints should be sent immediately after the defect is discovered.

6.1 How to file a complaint

Any errors or defects should always be reported to info@palestinedrinks.com, where you provide your name, address, email address, order number, and a description of the defect, along with relevant photos.

If we cannot rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover return shipping for approved complaints.

We reserve the right to reject a complaint if it is found that the product is not defective under current consumer protection laws. In case of complaints, we follow the guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of Liability

We are not responsible for indirect damages that may occur due to the use of the product.

We disclaim all liability for delays or errors caused by circumstances beyond our control (Force Majeure). Such circumstances may include, but are not limited to, labor disputes, fires, wars, government decisions, or reduced or absent deliveries from suppliers.

Furthermore, we accept no responsibility for any changes in products or product properties made by the respective supplier or for other factors beyond our control.

8. Product Information

We reserve the right for any printing errors on this website as well as sold-out products. We do not guarantee that the images reflect the exact appearance of the products, as color variations may occur depending on the screen, photo quality, and resolution. We always strive to display the products as accurately as possible.

9. Information about Cookies

According to the law on electronic information, visitors to a website should be informed about the use of cookies for privacy purposes. The information in cookies can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to access various functions. You can set your browser to automatically refuse cookies. More information can be found on the website of the Swedish Post and Telecom Authority.

10. Personal Data

By shopping with Safad Food AB, you accept our privacy policy and our processing of your personal data. We care about your personal integrity and do not collect more information than necessary to process your order. We never sell or share your information with third parties without legal grounds.

Safad Food AB is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers, to customize marketing to your individual needs.

Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data?

Personal data is any information that can be directly or indirectly linked to a natural person.

10.2 What data do we store?

To manage your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your information is stored as long as we have a legal basis to process your data, such as to fulfill the agreement between us or to comply with legal obligations, for example, the accounting law.

10.3 Legal Basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.

Marketing, promotions, and similar mailings occur with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment Providers

When completing a purchase, information is shared with our payment provider. The information stored includes first and last name, address, email address, and phone number.

If you choose to pay by invoice, your personal identity number will also be saved by the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are, for example, prepayment or invoice with 14-day payment terms.

10.4.2 Shipping Companies

To deliver your orders and complete our agreement, we must share specific information with the shipping company.

The information shared with the shipping company includes your first and last name, address for delivery, and, where applicable, your email address and/or phone number for notifications.

10.4.3 Newsletters

If you have opted to subscribe to our newsletter, your first and last name and email address will be shared with our newsletter provider.

This is to keep you updated with information and offers for marketing purposes.

We use Mailchimp for newsletter distribution.

10.5 Right of Access

You have the right to request an extract of all information we have about you. The extract is delivered electronically in a readable format.

10.6 Right to Correction

You have the right to ask us to update incorrect information or to complete incomplete information.

10.7 Right to be Forgotten

You can request that the information concerning you be deleted at any time.

There are few exceptions to the right to erasure, such as when the information must be retained to fulfill a legal obligation (for example, under accounting laws).

10.8 Data Protection Officer

Safad Food AB is responsible for storing and processing personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

11. Changes to the Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.

12. Dispute and Law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the National Board for Consumer Disputes (ARN), see arn.se. For residents in another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for dispute mediation, see http://ec.europa.eu/consumers/odr.

In the event of a dispute regarding the interpretation or application of these general terms and conditions, Swedish law shall apply.